Your booking fee reserves your event date and is non-refundable and non transferrable. By paying your booking fee, you agree to be bound by the terms and conditions outlined below.
We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.
One calendar month in advance of your event is the final date for any changes of size, style or flavors of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
Delivery and setup is depending on the location of the venue and will be stipulated in the final price.
We are not responsible for any damage to the cake after setup is complete.You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 23 degrees Celsius or below. They must not be moved following setup.
If flowers are provided by an outside source, they must be placed on the cake by Rachael or an agent of Dream Cakes by Rachael. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
Flowers, toppers or any additional decorations must not be placed on the cake following delivery, by any third party eg florists, family members or friends, hotel staff etc unless otherwise agreed by Rachael. It is your responsibility to ensure any additional decorations are delivered/left at the agreed place and time.
If any flowers or decorations provided are deemed unsuitable to use, Rachael or an agent of Dream Cakes by Rachael reserve the right to alter the design to reflect this if necessary. While prior notice will be given where possible, issues may arise during set up where it is not possible to contact the customer, therefore you agree to the use of creative freedom.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession.
On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control.
Dream Cakes by Rachael 